boom365 FAQ

The minimum age to register and play at boom365 is 21 years old. This is the legal minimum gambling age in the Philippines as set by PAGCOR regulations. boom365 strictly enforces this requirement through mandatory KYC age verification. Any account found to belong to a person under 21 will be immediately closed and any balance returned. We take underage gambling prevention very seriously.

boom365 accepts the following Philippine government-issued IDs for KYC verification: PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, Voter's ID, or Postal ID. You will need to upload a clear photo or scan of your ID showing your full name, date of birth, and photo. In some cases, a selfie holding your ID may also be required. KYC verification is typically completed within 24 hours on business days.

No. boom365 strictly enforces a one account per player policy. Creating multiple accounts — whether using the same or different personal details — is a violation of our Terms & Conditions and may result in permanent account closure and forfeiture of any bonuses or winnings. If you have forgotten your login details, use the password reset function on the login page rather than creating a new account.

Go to the boom365 Login page and click "Forgot Password." Enter your registered mobile number and you will receive an OTP to verify your identity. Once verified, you can set a new password. For security, choose a password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. If you are still having trouble, contact our 24/7 live chat support team.

boom365 supports the most popular payment methods used by Filipino players: GCash, PayMaya / Maya, and direct bank transfer via major Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to Philippine bank accounts are also accepted. All transactions are processed in Philippine Peso (PHP / ₱).

The minimum deposit at boom365 is ₱100 for GCash and PayMaya / Maya transactions. For bank transfers, the minimum is ₱500 due to bank processing requirements. There is no maximum deposit limit, though very large deposits may require additional verification in compliance with PAGCOR and AMLA regulations. Deposits via GCash and Maya are typically credited to your boom365 account instantly.

Withdrawal processing times at boom365 depend on your chosen method. GCash and PayMaya / Maya withdrawals are typically processed within 1–4 hours after approval. Bank transfers take 1–3 business days depending on your bank. All withdrawals require a completed KYC verification before they can be processed. The minimum withdrawal amount is ₱200. boom365 does not charge withdrawal fees, though your bank or e-wallet provider may apply their own charges.

Common reasons for withdrawal delays include: incomplete KYC verification (your ID documents have not been approved yet), active bonus wagering requirements that have not been fully met, security review triggered by unusual account activity, or bank processing delays outside boom365's control. If your withdrawal has been pending for more than 24 hours without explanation, please contact our live chat support team with your transaction reference number.

boom365 offers a welcome bonus for new Filipino players on their first deposit. The specific bonus amount and terms are displayed on the promotions section of the platform at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before the bonus funds can be withdrawn. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real money. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in b ets before the bonus converts to withdrawable cash. boom365 clearly displays wagering requirements for every bonus offer. Slots generally contribute 100% towards wagering, while live casino games may contribute a lower percentage. Check the specific bonus terms for full details.

Yes. If you have claimed a bonus but no longer wish to complete the wagering requirements, you can forfeit the bonus through your account settings or by contacting live chat support. Note that forfeiting a bonus will also remove any winnings generated from bonus funds that have not yet met the wagering requirements. Your real-money balance will remain unaffected.

boom365 offers a wide range of games for Filipino players including online slots, live dealer casino tables (baccarat, roulette, blackjack, and more), bingo, and sports betting covering PBA, NBA, UFC, boxing, and other popular events. You can explore the full game library through the boom365 Casino page, or jump straight into Slots and Bingo from the navigation menu.

Yes. boom365 is fully optimised for mobile play on both Android and iOS devices. The platform runs smoothly in your mobile browser — no app download required. Simply visit boom365 on your phone's browser, log in, and enjoy the full casino experience. The mobile interface is designed for touch screens, with fast loading times even on standard Philippine mobile data connections.

All games at boom365 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Live dealer games are streamed in real time from professional studios with real cards and wheels, providing full transparency. boom365 operates under PAGCOR's regulatory framework, which includes requirements for game fairness and player protection.

Log in to your boom365 account and navigate to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limit reductions take effect immediately. Increases require a mandatory 7-day waiting period to protect you from impulsive decisions during a losing streak. For more details, visit our Responsible Gaming page.

If you feel you need a break from gambling, boom365's self-exclusion tool lets you temporarily or permanently close your account. Go to Account Settings > Responsible Gaming > Self-Exclusion, choose your exclusion period, and confirm. Requests are processed within 24 hours and cannot be reversed during the exclusion period. Any verified remaining balance will be returned to your registered payment method. You can also request self-exclusion via our 24/7 live chat support.

If you or someone you know is struggling with problem gambling, boom365 encourages you to seek help. The National Center for Mental Health (NCMH) in the Philippines provides crisis support and counselling referrals. PAGCOR also maintains a responsible gaming programme with resources for Filipino players. You can also contact your local barangay health center for referrals to counselling services in Metro Manila, Cebu, Davao, or anywhere in the Philippines. Remember: Gambling is addictive. Know when to stop.